Custom Policies/Form

Hey there! We love custom orders, but have a few policies to ensure that each custom runs as smoothly as possible.

1. Thistle & Flowers Leather reserves the right to refuse a custom order. It's really rare, but if we do, it's usually because the project requested is not inside our wheelhouse. 

2. When placing a custom order request, please be as specific as possible. Include photos, tell us words or initials you would like, if you would like buck stitching or if you would like a certain color buckstitch or thread. The more specific you are, the quicker we can get back to you with a quote!

3. Thistle & Flowers Leather does not do "rush" orders. Customs are completed in the order that they are received. 

4. We do not accept returns or refunds on any custom orders. If the project has not been started, the deposit amount paid can go towards another item if desired.  

5. Items with initials, brands, or names must be paid in full before construction of the item begins. 

Use the email form below to get yours started today!